Welcome to the
DEVAR Support
help desk!

Support for the correct operation of the application is not less important task than creating it. On the website you can see the Frequently Asked Questions.
If you cannot find the answer to your question, you can send a submission for the installation and operation, application errors.

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DEVAR Support
for users

Help is needed? We will answer any questions related to the application support and other Devar products.

Save time by sending a request to the technical support on the site and the expert will answer you.

3 steps for you to make:

1

indentify the problem

step

2

describe it

step

3

send a request

step

enjoy the solution

Frequently Asked Questions

Error loading
"Lost connection with
the server"

Why does the
application load
slowly?

You entered
the wrong code
or you have erased it?

No access to
the Internet?

Error loading "Lost connection with the server"

This dialog box can appear when a server error. It is temporary. For proper download of the application and its components, it is recommended to wait for the error recovery and restart the application. Usually error solution takes from 1 hour to 2 days.

1. Clear the cache
2. Check the connection to the Internet for fault, try to use another provider's services.

1. Go to Settings >> Applications >> All >> Google Play >> delete the data, clear the cache. Do the same for Google Services Framework and Google Play Services.
2. Go to Settings >> Accounts >> Google remove all ticks in the Account sync settings.
3. Restart the device.
4. Again go to Settings >> Accounts >> Google in the Account Sync settings put ticks in all checkboxes (do not pay attention to sync error if any).
5. Restart the device.

Why does the application load slowly?

Low-speed Internet or a large load on the update content server.

There is a cache that must be cleaned in the Android App from Google Play. Go to Settings >> Applications tab "All", get "Google Play Market", click "Clear Cache" and "Clear data". You can also clear the cache "Download Manager", you can find it in the same way as the Google Play Market. Try downloading again

You entered the wrong code or you have erased it?

Make sure caps lock is off and that you are using the Latin keyboard layout.

If you erased the code or accidentally made a mistake and entered the license code after choosing a book, the name of which does not correspond to the one you purchased – write to the help desk e-mail: help@devar.ru.

No access to the Internet?

Check the connection to the Internet.

For Wi-Fi - turn off the router, hold the on/off button for few seconds, turn the router on.

For 3G, 4G - disconnect the Internet, connect it again. Restart the device with the Internet connection.

Please note that 3G and 4G modems do not provide the necessary stability of the Internet connection, even, it would seem, at a good speed.

You must clear the application data (Phone Settings >> Application Manager >> Devar Kids >> Clear data). It is relevant to Android devices.

If you cannot find the answer to your question
you can look here

I bought the coloring book, what to do next?

Download the App from Google Play or the App Store, launch it, from the list of «Books» choose an icon, which name coincides exactly with the book you purchased. Click the download icon. Then, enter the license code, which can be found on the back of the book, erasing the protective strip. After press «Play».

How and with what to color a picture?

Pictures can be colored with pencils, markers, crayons, and even with paints.
You can also put various objects on the picture (pens, badges, chocolate, candy, etc..), which will transmit images and colors in your picture.
Please do not color background around the character in the picture with bright colors strongly, as this may complicate making the picture alive.

How to make the picture alive?

After the code activation you will have the screen for review. Point your device to the picture so that the camera can be focused, and then slowly move it away until the whole list can be seen in the camera and a red square appears. After the red square appeared, tilt the far edge of the device a bit back, and a green square must appear. Hold for 2 seconds, there will be countdown numbers 3,2,1.

What are technical characteristics of the device, supporting the application work?

Android over 2.3.3, the camera at least 3-5 pixels, RAM preferably from 25,8 MB, processors with NEON (Tegra 2)

Not enough memory on the device?

Devar kids App by default is not loaded on the "USB-drive" (memory card), but in the "Device memory". For correct download you need 400 MB of free memory.
Clean the device from unnecessary data, which are collected from all the applications on your device, download a separate app for that.
Remove the game applications, photos or music that can occupy a lot of space, and that you are not currently using.

After starting the application, the picture is in mirror reflection?

Devar kids app is loaded by default not on the "USB-drive" (memory card), and in the "Device memory". For correct download you need 400 MB of free memory.
Clean the device from unnecessary data collected from all applications on your device, download a separate app for that.
Remove the game applications, photos or music that can take a lot of place, and that you are not currently using.

After starting a red square appears and does not go away?

Adjust the camera angle (first Point your device to the picture so that the camera can be focused, and then slowly move it away until the whole list can be seen in the camera and a green square appears. Hold for 2 seconds. There will be numbers countdown)
Clear the cache.

After installing the application, data of payment card for IOS are requested?

The app is free for download and use. In the future, we plan to introduce a function of internal purchases. Therefore, an application requests to register a payment card. Purchase and sale transactions involving your credit card is NOT POSSIBLE without your confirmation.

Sound doesn’t work when using application on iPad and iPhone?

Turn the side switch from the mode "off", or change the settings (main- side switch - orientation lock).

While downloading from Google Play Error 492 appears, and the application is not loading?

Error 492 is essentially a failure of Google Play. Thus, to restore normal operation of Play Market you need to make the cache clearing properly (http://www.fixerrs.com/2014/09/Fix-Google-Play-store-Error-492.html).

I have installed the app, downloaded the book, entered the code, but there is a black screen on the device

For Android 6.0 devices. Go to Settings - Applications - Application Manager - Devar kids - Permits - Turn on memory, camera and others (full list).

If you still have questions or cannot find an answer online
you can always contact the support
team by e-mail help@devar.ru

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